Privacy Policy

Who ARE WE?

BE THE REFERENCE SLU (CIF: B44598399)

• Postal address: C/ Tirso de Molina n. 36, Cornellà de Llobregat (CP: 08940, Barcelona).
• Contact information:
• E-mail:  info@jewelscentury21.com
• Telephone: (+34) 616 169 913.

What data do we process and for what purpose do we process your personal data?

Depending on the products, services, or features you wish to enjoy at any given time, we will need to process certain data, which will generally be, as appropriate, the following:

▪ your identifying data (for example, your name, surname, image, language and country from which you interact with us, contact information, etc.);

▪ Economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);

▪ Commercial information (for example, if you are subscribed to our newsletter),

▪ data about your tastes and preferences.

Remember that when we ask you to provide your personal information to access a feature or service on our website, we will mark some fields as mandatory, as this information is required to provide you with the service or give you access to the feature in question. Please note that if you choose not to provide this information, you may not be able to complete your user registration or enjoy those services or features.

In other cases, we may obtain information passively by using tracking tools, such as browser cookies or other similar technologies, on our website or in communications we send to you.

In certain cases, a third party may have provided us with information about you when you use a feature or service on our website, for example, if they ship an order to your address.

In such cases, we will only process your data in connection with that feature or service, in accordance with the provisions of this Privacy and Cookie Policy.

Depending on how you interact with our website, we will process your personal data for the following purposes:

Purpose

+ info

Data processed

Legitimation

For the development, fulfillment and execution of the purchase or service contract that you have contracted with Us

This purpose includes the processing of your data mainly for:

-Contact you regarding updates or informational communications related to the features, products, or services you have purchased, including sending quality surveys about the products or services provided.

– Manage payment for the products you purchase, regardless of the payment method used

– Activate the necessary mechanisms to prevent and detect misuse of the website, for example, during the purchase and return process, as well as potential fraud against you and/or Us.

– Manage possible exchanges or returns after you have made a purchase and handle requests for information about garment availability and product reservations through the website, depending on the options available at any given time.

– For billing purposes and to provide you with receipts and invoices for purchases you have made on the website.

Names, surnames (optional ID), email and other information contained in your query, bank details.

The processing of your data is necessary for the execution of the sales or service contract that binds us to you.

Some data processing associated with the purchasing process may be activated solely at your request or authorization, such as storing payment information for future purchases. In these cases, we process your data based on your consent.

We believe we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the website, for example, when making a purchase.

or return. We understand that processing this data is beneficial for all parties: for you, as it allows us to implement measures to protect you against fraudulent attempts by third parties; for us, because it allows us to prevent misuse of the website; and for all our customers and society, because it also protects their interest in ensuring that fraudulent activities are discouraged and detected when they occur.

To respond to requests or petitions you make through the Contact channels

We only process personal data that is strictly necessary.

to manage or resolve your request or application

Names, surnames, email and other data contained in your query.

Consent of the interested party for the processing of their personal data (Article 6.1.a) GDPR)

For marketing purposes

This purpose includes the processing of your data mainly for:

▪ Personalize the services we offer you and be able to make recommendations based on your interaction with us on the website and the analysis of your user profile (for example, based on your purchase and browsing history).

▪ To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means.

▪ Show you online ads that you may see when browsing websites and apps, for example, on social media. The ads you see may be displayed randomly, but other times they may be related to your purchasing history, preferences, and browsing.

Names, surnames, e-mail.

Consent of the interested party for the processing of their personal data (Article 6.1.a) GDPR)

In addition to the above personal data, we may collect information through our own and third-party cookies related to the storage of consent, for the proper functioning of the website, information from website usage logs and visit logs, for statistical purposes, and information related to the number of pages visited, the city to which the IP address from which the access is made is assigned, the number of new users, the frequency and repeat visits, the duration of the visit, the browser or operator or type of terminal from which the website is accessed, for commercial purposes. See the Cookies Policy for more information on the use of cookies and other technologies described in this section.

How long will we retain your data?

The retention period for the personal data provided will depend on the purposes for which we process it:

Purpose

Conservation period

For the development, fulfillment and execution of the purchase or service contract that you have contracted with Us

We will process your data for the time necessary to process the purchase of the products or services you have acquired, including any returns, complaints, or claims associated with the purchase of the particular product or service.

In some cases, we will only process your data until you decide, such as payment information you have requested to store for future purchases (if this feature is available).

To respond to requests or petitions you make through the Contact channels

We will process your data for as long as necessary to process your request or application.

For marketing purposes

We will process your data until you unsubscribe or cancel your subscription to the newsletter.

We'll also show you personalized ads until you change your device, browser, or cookie settings, which will revoke that permission.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently retain it, duly stored and protected, for as long as any liability may arise from the processing, in compliance with the regulations in force at any given time. Once the possible actions in each case have expired, we will proceed to delete the personal data.

Who will we share your data with?

To fulfill the purposes described in this Privacy Policy, we may need to provide access to your personal data to entities that manage customer services, such as CRM, shipping, data analytics, and digital marketing.

Except in the cases mentioned above, Jewels Century 21 does not share your personal data with third parties unless legally required or necessary to execute the contract.

What rights do you have regarding data protection?

The owner guarantees the utmost confidentiality of your personal data and also guarantees the right to exercise your rights through the email address info@jewelscentury21.com.

These rights are:

• Request access to personal data relating to the interested party.
• Request rectification or deletion.
• Request limitation of your processing.
• Oppose treatment.  
• Request data portability.
• Reject automated individual decisions
• If applicable, revoke your consent.

To exercise any of the rights described above, we may ask you for a copy of a document that proves your identity.

We also inform you that you can direct your complaints to the Spanish Data Protection Agency.

Changes to the privacy policy

The owner reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, we will communicate the changes with reasonable notice prior to their implementation.